Terms & Conditions
Terms & Conditions
1. Agreements
The agreement consists of these terms of sale, the information in the order and any separately agreed conditions. In the event of a conflict between the information, the information separately agreed between the parties shall prevail, provided that it does not conflict with mandatory law.
The contract shall also be supplemented by the relevant legal provisions governing the purchase of goods between traders and manufacturers.
- Partners
Seller is
Lebull products AS
Biterudveien 1 B, 1383 Asker.
lebullproducts@gmail.com
40332644.
Org.nr. 925958964.
and is referred as the seller.
The buyer is the consumer making the order and is referred to as the buyer
3. Price
The price quoted for goods and services is the total price payable by the buyer. This price includes all fees and additional costs. Additional costs that the seller has not informed before the purchase are not to be borne by the buyer.
- Conclusion of agreements
The contract is binding for both parties when the buyer has sent his order to the seller.
However, the contract is not binding if there has been a typing error in the offer from the seller in the ordering solution in the online shop or in the buyer's order, and the other party realised or should have realised that there was such an error.
- Payments
The seller can demand payment for the goods from the moment they are sent from the seller to the buyer.
If the buyer uses a credit or debit card for payment, the seller may reserve the purchase price on the card when ordering. The card will be charged on the day the goods are dispatched.
In case of payment by invoice, the invoice to the buyer will be issued upon shipment of the goods. The payment period is stated on the invoice and is a minimum of 14 days from receipt.
Purchasers under 18 years of age cannot pay by subsequent invoice.
- Delivery
Delivery takes place when the buyer, or his representative, has taken possession of the item.
If the time of delivery is not stated in the order solution, the seller must deliver the goods to the buyer without undue delay and within 30 days of the order from the customer. The goods must be delivered to the buyer unless otherwise agreed between the parties.
7. The risk of the product
The risk of the goods shall pass to the buyer when he, or his representative, has received the goods in accordance with point 6.
8. Right of withdrawal
Unless the contract is exempted from the right of withdrawal, the buyer may contest the purchase of the goods under the Right of Withdrawal Act.
The buyer must notify the seller of the use of the right of withdrawal within 14 days from the beginning of the period. The period includes all calendar days. If the period ends on a Saturday, public holiday or bank holiday, the period is extended to the next working day.
The time limit is deemed to have been observed if notification is sent before the expiry of the time limit. The buyer has the burden of proving that the right of objection has been exercised, and the notification should therefore be made in writing (objection form, e-mail or letter).
The period for lodging a complaint begins to run:For purchases of individual goods, the period for lodging a complaint will start on the day following receipt of the item(s).
If a subscription is sold, or if the contract involves the regular delivery of identical goods, the period starts on the day after the first consignment is received.
If the purchase consists of several deliveries, the time limit will run from the day after the last delivery is received.
The limitation period is extended to 12 months after the expiry of the original limitation period if the seller does not notify the existence of a right of objection and a standard declaration of objection prior to the conclusion of the contract. The same applies in the absence of information on the conditions, time limits and procedure for exercising the right of appeal. If the trader provides the information during these 12 months, the period for lodging an appeal still expires 14 days after the day on which the purchaser received the information.
In the case of use of the right of withdrawal, the goods must be returned to the seller without undue delay and within 14 days of notification of use of the right of withdrawal. The buyer covers the direct costs of returning the goods, unless otherwise agreed or unless the seller has refused to inform the buyer that it will cover the return costs. The seller may not set a fee for the buyer's use of the right of withdrawal.
The buyer may try or test the goods in a proper way to determine the nature, characteristics and functioning of the goods, without losing the right of withdrawal. If the sampling or testing of the goods goes beyond what is reasonable and necessary, the buyer may be liable for any reduced value of the goods.
The seller is obliged to refund the purchase price to the buyer without undue delay, and within 14 days of the seller being notified of the buyer's decision to exercise the right of withdrawal. The seller has the right to withhold payment until he has received the goods from the buyer, or until the buyer has provided proof that the goods have been returned.
9. Delay and non-delivery - buyer's rights and time limit for reporting claims
If the seller does not deliver the goods or delivers them late according to the contract between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the rules of Chapter 5 of the Consumer Protection Act, withhold the purchase price, demand performance, cancel the contract and/or claim damages from the seller.
In the case of claims for default, the notification should be in writing to lebullproducts@gmail.com for evidentiary purposes.
Fulfillment
Buyers can retain the purchase and demand fulfilment from the seller. However, the buyer may not require performance if there is an obstacle which the seller cannot overcome, or if performance would cause such inconvenience or expense to the seller that it would be materially disproportionate to the buyer's interest in performance by the seller. Should the difficulties disappear within a reasonable time, the buyer may still require performance.
The buyer loses his right to demand performance if he or she waits unreasonably long to advance the claim.
Cancel the purchase
If the seller fails to deliver the goods at the time of delivery, the buyer must request the seller to deliver within a reasonable additional period for performance. If the seller does not deliver the goods within the additional period, the buyer may cancel the purchase.
However, the buyer may cancel the purchase immediately if the seller fails to deliver the goods. The same applies if delivery at the agreed time was decisive for the conclusion of the contract, or if the buyer has informed the seller that the time of delivery is decisive.
If the goods are delivered after the additional period set by the consumer or after the time of delivery which was decisive for the conclusion of the contract, the claim for recovery must be made within a reasonable time after the buyer was informed of the delivery.
Compensation
The buyer may claim compensation for any loss caused by the delay. However, this does not apply if the seller proves that the delay is due to an obstacle beyond the seller's control which could not reasonably have been taken into account at the time of the agreement, avoided, or overcome the consequences thereof.
10. Defects - buyer's rights and warranty period
If there is a defect in the goods, the buyer must, within a reasonable time after it has been discovered or should have been discovered, notify the seller that he or she intends to invoke the defect. The buyer always has to complain in time if this happens within 2 months. from the defect was discovered or should have been discovered. The complaint can be made within two years after the buyer took possession of the goods. If the goods or parts thereof are intended to last significantly longer than two years, the warranty period is five years.
If the goods have a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, according to the rules of the Consumer Protection Act Chapter 6, depending on the circumstances, keep the purchase price, choose between resetting and redelivery, claim a price reduction, claim the contract to be cancelled and/or claim compensation from the seller.
Notification to the seller should be in writing.
Correction or re-delivery
The buyer can choose between requiring the defect to be rectified or delivery of equivalent goods. However, the seller may oppose the buyer's claim if the execution of the claim is impossible or involves unreasonable costs for the seller. The repair or replacement must be carried out within a reasonable time. The seller is initially not entitled to make more than two remedial attempts for the same defect.
Price refusal
The buyer may claim an appropriate price reduction if the goods are not repaired or redelivered. This implies that the ratio between the reduced and the agreed price corresponds to the ratio between the value of the thing in a defective and contractual condition. If there are special reasons for doing so, the price reduction may instead be set at the level of the defect's importance to the buyer.
Cancel the purchase
If the goods are not repaired or redelivered, the buyer may also rescind the purchase when the defect is not unjustified.
11. Rights of the seller in the event of default by the buyer
If the buyer fails to pay or to fulfil the other obligations under the contract or the law, and this is not due to the seller or to circumstances on the seller's side, the seller may, according to the rules of the Consumer Protection Act Chapter 9, keep the goods back, demand performance of the contract, demand the contract be rescinded and demand damages from the buyer. The seller will also be able to claim interest for late payment, a collection fee and a reasonable fee for uncollected goods.
Fulfillment
The seller may maintain the purchase and require the buyer to pay the purchase price. If the goods are not delivered, the seller loses his right if he waits unreasonably long to advance the claim.
Cancel the purchase
The seller may rescind the contract in the event of a material default in payment or other material breach by the buyer. However, the seller cannot recover if the entire purchase price has been paid. If the seller fixes a reasonable additional period for performance and the buyer fails to pay within that period, the seller may cancel the contract.
Interest on late payments/collection fees
If the buyer does not pay the purchase price according to the contract, the seller can claim interest on the purchase price according to the Late Payment Interest Act. In case of non-payment, the claim may, after prior notice, be sent to the Buyer who may then be held liable for fees under the Collection Act.
Fee for uncollected goods not paid in advance
If the buyer refuses to collect unpaid goods, the seller may charge the buyer a fee. The fee shall cover at most the actual expenses incurred by the seller for delivering the goods to the buyer. Such a fee may not be charged to purchasers under 18 years of age.
12. Guarantee
Warranties given by the seller or the manufacturer give the buyer rights in addition to those the buyer already has under mandatory law. A guarantee thus does not limit the purchaser's right to complain and to claim in case of delay or defect under points 9 and
13. Personal information
The controller of the personal data collected is the seller. Unless the buyer agrees otherwise, the seller may, in line with the Personal Data Act, only collect and store the personal data necessary for the seller to perform its obligations under the contract. The buyer's personal data will only be disclosed to others if necessary for the seller to perform the contract with the buyer, or in cases provided for by law.
14. Conflict resolution
Complaints shall be addressed to the seller within a reasonable time, see points 9 and 10. The parties shall attempt to resolve any disputes amicably. If this fails, the buyer may contact the Consumer Council for mediation. The Consumer Council can be reached by telephone on 23 400 500 or at www.forbrukerradet.no.